Payments & Refunds Policy
Operator and trading name: Pigeon Racing Online is the trading name used for this independently operated game. It is not represented as a registered limited company. For support, account matters or privacy enquiries, email pigeonracinginfo@gmail.com. The operator’s legal identity and address for formal notices will be supplied where required by law.
Real-money purchases are currently disabled. The present Stripe integration operates in Sandbox for controlled testing. Sandbox transactions use test payment details and do not charge real money.
1. Credits
Credits are a virtual game currency. When real purchases are enabled in a future release, available packages and the total price will be shown before checkout. Credits have no cash value, cannot be withdrawn for money and cannot be transferred back into real-world currency through Pigeon Racing Online.
2. What Credits can do
Credits may be converted into game money at the conversion rates shown in the game. Game money cannot be converted back into Credits or cash. Credits do not directly buy genetics, potential, guaranteed results or reduced race-loss risk.
3. Payment processing
Future card payments are intended to be processed through Stripe Checkout. Pigeon Racing Online does not award purchased Credits merely because a browser reaches a success page; fulfilment occurs only after the server verifies the payment event. This helps prevent duplicate or fraudulent fulfilment.
4. Refund requests
When real-money sales are enabled, refund requests will be reviewed according to applicable consumer law, the circumstances of the purchase and whether the digital Credits have been supplied or used. Nothing in this policy removes statutory consumer rights that apply to you.
Do not initiate a payment dispute merely to correct a gameplay problem. For purchase or account problems, contact support first so the payment and Credit ledger can be reviewed.
5. Refunds and Credits
The current system records refund and dispute events for administrative review and does not automatically remove Credits from a member wallet. Before real payments are enabled, the final operational process for refunded, spent or disputed Credits will be documented and tested.
6. Children and spending
Real-money purchases are not currently available. Before they are enabled, Pigeon Racing Online will publish any age, parental-permission and spending controls that apply to purchases.
7. Errors and duplicate charges
If a future real-money purchase appears duplicated, incorrect or missing, contact support with enough information to identify the transaction. Do not send full card details, passwords or secret authentication information through support.
8. Contact
Use the in-game Contact / Report Issue feature for payment-support questions. For payment-related questions, email pigeonracinginfo@gmail.com. Pigeon Racing Online is independently owned and operated; additional legally required trading information will be supplied before real-money sales begin.